Peter Drucker pointed out what’s most important for a knowledge worker: use your mind, not just your hands. Being effective is not about following orders and get them done right, but figuring out what’s the right thing to do in the first place.
Far better an approximate answer to the right question, which is often vague, than an exact answer to the wrong question, which can always be made precise. John Tukey
Book Notes: Crucial Conversations — How do you make a decision?
A very interesting framework on the four methods of decision making learned from my manager Carlo based on the book Crucial Conversations.
Event Notes: Jobs-to-Be-Done Framework
Sketchnotes and thoughts from a talk on JTBD framework.
Event Notes: Design with AI
In the event Design User Experience Driven by AI, Paul Lambert (Product Manager) and Annika Crowley (Interaction Designer) from Google gave us great talks on how Gmail designed the Smart Compose feature, and five strategies to create great user experience with AI (see sketchnotes).
When prototyping, always try wackier/quirkier stuff first. The deeper you get into a project, the more conservative it tends to get. Stranger ideas are more at home earlier in the process. Jason Fried
Celebrate Lunar New Year – Chinese Zodiacs Papercutting!
This is the third year in a row that I hosted a craft event in my company, in celebration of the Lunar New Year. We had such a fun time!
Book Notes: It Doesn’t Have to Be Crazy at Work
Quick thoughts about the book. First book sketchnotes I’ve ever done.
Get Compliant with ADA (Americans with Disabilities Act)
Here’s a presentation I gave to my coworkers in a brown bag session. It’s a while ago, but still holds true. My goal was to help all of us better understand accessibility, its impact for users as well as how we could better build our software for users who have disabilities.
Event Notes: Don’t Start with Data
Behzod shared a 4-step research framework on how to decide on what/how to research: DECISION -> EVIDENCE -> DATA -> APPROACH.